Supai Express is one of the leading last-mile delivery companies in Canada.
They are currently contracted to TEMU to deliver all the packages heading to Canada.
As of the moment, there are more complaints than compliments about this delivery company, which is the primary reason why we compiled this guide.
How To Track A Package On Supai Express
After Temu creates your tracking label and lets you know that your item has been handed over to Supai Express, simply paste the tracking number on the provided prompt on the Supai Express website and you will get the needful details.
Why Is Supai Express So Bad?
From a close look at their reviews on their Google Reviews, you will notice that Supai Express has an overall rating of 1.3/5. These reviews indicate that it is one of the worst last-mile delivery companies in Canada.
These are the leading real-user reasons why Supai Express is just so bad.
Wrong Information Most Of The Times
It’s not uncommon for Supai Express to tell you that your address is wrong even when it is right and they had actually completed a delivery to your doorstep previously.
This is common among most recipients, and from the reviews you see, you will see that the issue of wrong address information has been raised severally.
Terrible Customer Service
As the recipient, Suapi Express never bothers to pick calls, and mostly, calling their phone number goes to a robot.
If you reach out to them via email, you will be lucky to get responded to, and even then, their replies are mostly dismissive.
While it’s agreeable that they aren’t contracted to the recipient, it would be best if they at least showed some concern when contacted.
Constant Returns of Packages To Their Warehouses
It’s not uncommon for Supai Express to bring packages to the doorstep but then impatiently take them back to their warehouses for recipients to pick them up from there.
They rarely call and when they knock doors, it takes a few seconds before most of their drivers go back with the items.
Tossing Of Packages
Most Supai Express drivers don’t handle packages with utmost care.
Several recipients have reported on Social that their door cams captured drivers throwing packages anyhow without any regard about whether the items were indicated as fragile or not.
Leaving Packages In Public Spaces
Most recipients who complain about Supai Express say that most of their drivers leave packages in public spaces such as in lobbies, which eventually gets those items stolen.
The key problem at this point is that such recipients always indicate where they need their items taken to, but then Supai Express drivers don’t care about what happens thereafter.
Which Companies Are Contracted To Supai Express?
In a perfect world, you would expect a company with awful services such as Suapi Express to be out of business as of now.
However, they are contracted to TEMU, which means it’s hard for this company to close down.
From our article about the partnership between TEMU and Supai Express, we indicated that Supai Express has lower shipping fees, is geographically positioned, and a great cooperation with TEMU, which makes them be in such a partnership for such long.
Is Supai Express Tracking Good?
From our research, Supai Express tracking isn’t great.
Most of the information they return when you paste your tracking number is irrelevant, indicating that it is mostly bugged.
Third-party tracking sites such as 17Track and ParcelsApp haven’t been integrated in Supai Express tracking systems just yet, but we recommend that you keep on checking when they do.
As usual, such sites mostly offer better real-time tracking details than the relevant courier companies.
