While expecting an international package from AliExpress, one of the most common tracking statuses I see is “Arrived at linehaul office.”
Now that you are here, you could be wondering what that even means considering that AliExpress doesn’t clarify the Linehaul office with your package.
From conducting over 25 hours of research, we compiled this simple yet detailed guide to keep you in the know.
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What Does Arrived At Linehaul Office Mean?
When AliExpress says that a package has arrived at linehaul office, they mean that it has been offloaded from a plane in the destination country. At that point, the package is in a distribution hub where it undergoes sorting and then the entire customs clearance process.
From what we gathered from this status, a package that has arrived at linehaul office receives another shipping label to confirm its journey forward.
Such package’s journey is as follows:
- The parcel arrived at a linehaul office in the destination country
- The Package gets handed over from the linehaul office to a local delivery company
- That courier takes the parcel for import customs clearance
- After the customs clearance process is completed in the destination country, the courier starts the delivery journey toward the recipient.
Ideally, when AliExpress uses the term Linehaul, everything revolves around the Customs process. You wouldn’t be wrong to say that Linehaul is a designator for the entire customs process.
We have seen in many instances where packages that were under the “Arrived at Linehaul Office” got stuck on that update for so long. All this is a case of undergoing customs clearance and as you are aware, anything touching on Import customs clearance is beyond the sender’s or AliExpress’s control.
What Do I Do When My Package Is Stuck On “Arrived At Linehaul Office” For Long?
We usually recommend that recipients wait as the customs clearance process can actually take up to months to get completed.
See, everything depends on what was shipped in the same container along with your package. Most countries’ customs offices have to inspect, scan, and log each parcel into the customs tracking system.
The duration it takes to clear customs for packages in the same container can vary from 2 business days to several months depending on factors such as backlogs and the nature of the contents.
The only problem that can happen with your package that is undergoing the customs process is that it gets confiscated. You will wait for it in vain.
If yours was a time-sensitive package and it’s already past the guaranteed delivery date, you might need to get in touch with the sender to send you a replacement package or a refund.
Being more patient or getting back to the sender to find a solution for your package are the two best ways you can go about your delayed package.
Also Read: The Package Arrived at Departure Transport Hub Meaning
How Long Does It Take For A Package To Move From Arrived At Linehaul Office?
Packages take anywhere between 2 business days to 6 months to move from ‘Arrived at a linehaul office.’
Factors such as how the customs office is overwhelmed or the nature of the package plays a crucial role in how fast a package gets delivered.
You can paste your tracking number on Third-party tracking APPS such as 17Track to get finer details about the status of your delayed package.
What Does Handed Over From Linehaul Office Mean?
After AliExpress says ‘Arrived at a linehaul office,’ they sometimes use the phrase “handed over from linehaul office” to let the recipient know that the package successfully went through the customs office and the last-mile courier has picked it up for the final delivery.
