As a regular AliExpress user, one of the most common tracking statuses you see is “Left from departure country/region.”
This is undoubtedly a vague update and knowing what it means is hard. If you are here just to know the meaning or why your item has been stuck on this update for days, this is the guide for you.
What Does “Left From Departure Country/Region” Mean On AliExpress?
This tracking status means a vehicle carrying your item has left one of the departure transport hubs in China or the seller’s locality.
By the seller’s locality, we mean departure regions such as Hong Kong.
Mostly, this tracking status comes after “leaving from the departure country/region”. It’s also crucial for you to note that these two updates come under “Departed from departure country/region,” which is one of the many General AliExpress Statuses.
Why Is My AliExpress Package Stuck On “Left From Departure Country/Region” For Days?
Transit Delays
While the package might have properly left the departure country or region, transit delays might still happen on the way.
A good example is when the vehicle leaves amid bad weather. In that case, the driver has to wait until it is clear enough for the journey to resume.
Depending on the severity, it might take several days before the journey can continue. In that case, the tracking status won’t update from “left from departure country/region” as there is nothing new to see.
Another incident that can fall under transit delays is when a vehicle gets involved in an accident.
Depending on the accident’s severity and how long the police take to process the scene, several days might pass before anything new can be seen. By the time the packages get offloaded from the affected vehicle, re-scanned, and loaded to another rescue truck, several days might pass.
Missed Scan
While your package might have left the departure country or region and ended up arriving in the transit country, a lack of scanning might happen.
It could be a case of an accidentally missed scan or the staff in the transit country failing to scan your package as a measure of saving time that would otherwise have been spent on scanning such packages.
When there is no scan, it means that there won’t be any update on the tracking page.
Funny enough, we have had instances where packages that left the departure country ended up showing up without any new update on the tracking page. No customs clearance update, no handover to the local couriers, et al.
Bugged Tracking
Technical glitches are common with AliExpress.
While they might have properly scanned your package, it could be that the tracking page is bugged, making it impossible for you to see anything new.
In that case, several days might pass before any rectification happens. The good thing at this point is that while AliExpress might have bugged tracking, the package is mostly on its way. Just that the item getting stuck on an update for days makes some recipients anxious.
We noticed that the tracking system gets bugged mostly during peak times such as 11.11, Black Fridays, Christmas, and the Chinese New Year.
Also Read: Departed From Departure Country Or Region Meaning On AliExpress
Backed Up Facilities
Yes, an item might have left from a departure country or region but then due to backed-up facilities in its next point, end up staying in the vehicle for longer before it heads for customs clearance or further scanning for routing.
Unless the backlogs get cleared in a few days, there won’t be anything new for you to see past the “Left from departure country/region”.
Backlogs usually happen during peak shopping times, and the delays might end up taking more than two weeks.
What Should I Do When My AliExpress Package Is Stuck On “Left From Departure Country/Region?”
Re-track The Item Using Free Third-party Sites
Before you start getting worried that your package has stayed for a couple of days in “left from the departure country/region,” we recommend that you use third-party tracking sites such as Parcelsapp or 17Track to get the real status of your item.
Such sites usually provide more info about package statuses than AliExpress does.
Using them is also easy and their UX is amazing. You just need to paste the tracking number on the provided prompt and you will get all the finest details.
If Applicable, Ask For A Refund
Depending on your country as per the AliExpress terms, you can ask for a refund if 60 to 90 days pass without the delivery happening.
If applicable, go to “Order Details” and follow the prompts that will direct you to ask for a refund based on non-delivery.
Upon receiving your refund, you can then order your package elsewhere or keep it if the package is no longer a priority to you.
Also Read: What Does Arrived At A Linehaul Office Mean On AliExpress?
